Search by device name or MAC/HW Address to narrow your results. Find the device with the enrollment problem.In the Microsoft Endpoint Manager admin center, sign in with your administrative credentials.To clean up the stale device record from Intune: If the device is still assigned to another user in Intune, its former owner did not use the Company Portal app to remove or reset it. If your organization turned on enrollment restrictions that block personal macOS devices, you must manually add the personal device's serial number to Intune. Learn more about how to set up VMs in Intune. If the user is enrolling a VM for testing, make sure it's been fully configured so that Intune can recognize its serial number and hardware model. Then complete the most relevant of the following solutions: The device has already been enrolled and is still assigned to someone else in Intuneįirst, check with your user to determine which of the issues affects their device.You've enabled device restrictions that require the device to be corporate-owned or have a registered device serial number in Intune.A macOS virtual machine (VM) isn't configured correctly.This message can indicate any of the following issues: Learn how to resolve these problems or contact your company support. This problem could be caused if you're using a virtual machine, have a restricted serial number, or if this device is already assigned to someone else. We're having trouble getting your device managed.
If this isn't a virtual machine, please contact support. Make sure you've fully configured your virtual machine, including serial number and hardware model. It looks like you're using a virtual machine.When you try to enroll a macOS virtual machine, you might see one of the following error messages: See Troubleshoot device enrollment in Microsoft Intune for additional, general troubleshooting scenarios. This article helps Intune administrators troubleshoot common errors when enrolling macOS virtual machines in Microsoft Intune.
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